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If you are ordering for the first time with sneakerchoice.com your billing address must match your shipping address or your transaction will be denied. All orders placed will ship to your billing address only. After 60 days you can change your shipping address.
We make every effort to ship your order as quickly as possible. Please allow three (3) to six (6) business days for delivery of in-stock items. Items ordered together are not necessarily shipped together. We will notify you if any item cannot be shipped within 1 to 7 days.
*We do not accept international country order's, we only accept order and ship in United States & Canada.*
Returns & Exchanges.
All returns & exchanges must be requested within 14 days of the date the package was delivered. For return/exchange, shoes must be in brand new condition as received, with the original box they came with without any tape or marks on the shoebox. If the shoes are defective after being worn, then please contact the manufacturer to get a replacement.
Please submit your return request by email to email@example.com or firstname.lastname@example.org with the information requested below by simply copying and pasting the info requested and include them in the email you are sending and we will send you the details on how to send the shoes back for refund or exchange, usually within 24 to 48 Hours after your email is received.
Returns and exchanges packages sending back to sneakerchoice.com must be post marked within 14 days from when your request has been approved. It will take 5-10 business days to process all returns and exchanges. If the return/exchange isn't returned within the lotted time, we will not be able to process your return/exchange and will send a money order request for shipping fee to ship the package back.
Buyer pays for shipping back to sneakerchoice.com in original condition & packaging. After inspection we will credit your PayPal account in the amount the buyer paid for the shoes less standard shipping & handling fee. For all free shipping items.
Buyer is responsible for shipping item back to sneakerchoice.com with a $10 money order (do not send check). If you are sending more than 1 item back for exchange, then it will be $10 for the first item and $5 for each additional item. The shipping fee will be used to ship the exchanged item(s) back to the buyer. Returns and exchanges back to sneakerchoice.com must be posted marked within 14 days your request has been approved.